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Granvon Company Policy

Return/Cancellation Policy

All orders are automatically uploaded to our secure merchant processor which incurs fees. If you cancel your order BEFORE it has been shipped, as a courtesy we will refund your order in full. If you cancel your order AFTER it has been shipped it can be returned within 30 days of original receipt. (Shipping & handling are not included and 10% processing fee will be deducted from refund) Please view our return policy below.

Refund Policy

It is our #1 goal to make sure our customers are completely satisfied with their purchase.  If you do need to make a return for any reason please follow these easy steps.

  1. Email our customer service department customerservice@granvon.com to obtain a Merchandise return number.
  2. Write a letter with the reason for returning your product, the Merchandise return number, order number and a copy of your sales receipt.
  3. Mail the remaining products promptly along with the original packaging, receipt and explanation letter to the address supplied by customer service.

Note: For package deals we will only accept one (1) opened bottle. The items included as free are yours to keep. If more than one bottle is opened we will NOT issue a refund

ALL REFUND REQUESTS MUST BE MADE WITHIN 30 DAYS OF ORIGINAL PURCHASE

Delivery/Shipping Policy

All orders are sent ground shipping in 7- 10 business days. Shipping is limited to the 48 contiguous states (EXCLUDES Alaska, Hawaii, APO/FPO, and US Territories)

Fraudulent Chargeback Policy:

The charge that will appear on YOUR CREDIT CARD STATEMENT will be “Granvon.” or “TSI Group Inc.”  If you place a chargeback with your credit card company (on purpose or by mistake) for any order that you placed and received, there will be a $50.00 research fee charged to your account upon receiving the chargeback by our merchant provider to cover our investigative expenses to prove that you did make the purchase. NO EXCEPTIONS WILL BE MADE - If you do not remember making the purchase – email us to enquire about the charge BEFORE calling your bank.